By Insight 2024 – Regulator Performance Survey
DATE: June 2024
AUTHOR: SIFA
Introduction
In March 2023, SIFA set out to quantify the Australian shooting industry’s evaluation on the performance of our state and territory regulators.
As this was a new initiative and there was no existing data set available, it was decided to measure these 4 essential criteria:
- Overall performance.
- Permit and application processing times.
- Customer service.
The initial survey that ran in 2023 gave us good baseline data that could be used to build an overall picture of performance, to which future data could then be added to identify trends, and objectively monitor service levels and performance.
In March 2024, SIFA again surveyed the Australian shooting industry using the same metrics to examine changes in performance and perception across Australia.
We are now pleased to publish the results of this recent survey.
